We aim to dispatch packages within 2 working day of receiving payment for your order (Subject to stock availability) where this is not possible our aim is to deliver within 3/5 working days, if we are unable to fulfil your order within our dispatch time frame we will contact you on the information you provide us during your registration/ordering process and advise you on an anticipated dispatch date.
To ensure you receive your order in the most effective way, we do advise that you aim to group as many items into a single order to ensure they are processed together – should you need to make separate orders for dispatch to the same location (usually for payment purposes) please ensure you call us in advance AND include a message during the order process, this will allow us to dispatch all items together for your convenience.
If we have not delivered your goods within 30 days of your expected delivery date then you may cancel the contract, we will then refund any money paid to us by you for those goods.
We will deliver goods to you that are free from defects and damage, you should inspect all goods received and inform us of any damage/defects within 48 Hours in both writing and via telephone. We will then organise to either repair or replace the goods, we will also arrange a refund if necessary.
If our delivery service is unable to deliver during these hours and the goods are returned to our base, we will e-mail you to inform you that this has happened and acquire an alternative address (should one be required), the subsequent delivery WILL incur an additional delivery charge – EVEN IF YOUR ORDER ORIGINALLY QUALIFIED FOR FREE DELIVERY.
Delivery– Your items will be sent through our selected courier and should be with you the working day after dispatch (Subject to public holidays). Delivery costs just £9.95 per order under £100 exc VAT
Carriage Paid – Free Delivery is applicable when orders exceed the minimum order value stated (Only for orders over £100 Exc VAT)
We would also like to take this opportunity to thank you for choosing Welders Discount Warehouse and welcome any feedback on our services.
The Welders Discount Warehouse Team
Please note that the delivery address that you provide to us should be one that will allow for a successful delivery upon the 1st attempt between the hours of 8:00am & 5:00pm (Monday to Friday) – Ideally the address supplied shall be a Work address.